Privacy Policy

Last updated: August 2026

1. About this policy

This policy explains how Darius Removals (“we”, “us”, “our”) handles personal information collected through this website and in the course of providing removals and transport services.

We aim to handle personal information in a way that is consistent with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth). By using this website or submitting an enquiry, you acknowledge that your information will be handled as described below.

2. Information we collect

We only collect information we need in order to respond to you and carry out a move. That typically includes:

• Contact details — your name, phone number and email address.
• Move details — pickup and delivery suburbs or addresses, your preferred moving date, the type of move and any details you choose to describe.
• Correspondence — the content of emails, messages and phone enquiries between us.
• Technical information — your IP address and basic request details, recorded by our web server and used to keep the enquiry form working and to limit spam submissions.

We do not ask for, and you should not send us, sensitive information such as government identifiers, health information or payment card numbers through the website enquiry form.

3. How we collect it

We collect personal information:

• directly from you when you complete the quote form on this website;
• when you call, email or otherwise contact us;
• during the course of arranging and carrying out your move;
• automatically, in limited technical form, when your browser requests a page from our server.

4. How we use your information

We use the information you provide to:

• prepare and send you a quote;
• answer your questions and communicate with you about your enquiry;
• schedule, plan and carry out a removal or transport job;
• issue invoices and manage payment for services you have booked;
• keep records of the work we have carried out;
• protect the website from spam and misuse;
• meet any legal or regulatory obligations that apply to us.

We do not sell your personal information, and we do not use your details to send marketing you have not asked for.

5. Who we share it with

We may share personal information with:

• Our team and any subcontracted drivers or crew assigned to your job, so they can complete the work.
• Service providers who support our business — for example our web hosting and email providers — who handle the information only in order to provide that service to us.
• Professional advisers such as accountants or lawyers, where reasonably required.
• Government agencies, regulators or law enforcement, where we are required or authorised by law to do so.

Our website and email are hosted with a third-party hosting provider. Some providers store or process data outside Australia. Where that occurs, we take reasonable steps to use reputable providers with appropriate safeguards.

6. Cookies and website data

This website uses a single essential cookie to maintain your session. It exists so the quote form can verify that a submission genuinely came from this website, which protects against automated abuse. It does not track you across other websites.

Some resources on this site — fonts, icons and photographs — are loaded from third-party content delivery networks. Those providers may record standard technical request information such as your IP address as part of delivering the file. Most browsers allow you to block or delete cookies through their settings, although parts of the site may not work as intended if you do.

7. Storage and security

Enquiries submitted through this website are sent to our business email address over an authenticated, encrypted connection, and this website is served over HTTPS. We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification and disclosure.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security of information sent to us over the internet.

8. How long we keep it

We keep personal information only for as long as we reasonably need it — to respond to your enquiry, to complete and record the job, and to meet record keeping obligations that apply to our business. When it is no longer needed, we take reasonable steps to destroy or de-identify it.

9. Access and correction

You can ask us what personal information we hold about you, and ask us to correct anything that is inaccurate, out of date or incomplete. Contact us using the details below and we will respond within a reasonable period. We may need to verify your identity before acting on the request.

If we are unable to provide access or make a correction, we will explain why.

10. Questions and complaints

If you have a question about this policy, or believe your privacy has not been handled appropriately, contact us first — most issues are resolved quickly once we know about them.

If you are not satisfied with our response, you can refer the matter to the Office of the Australian Information Commissioner (OAIC), the body responsible for privacy complaints in Australia.

11. Third-party links

This website may contain links to other websites. We are not responsible for the content or privacy practices of those sites, and we encourage you to read their privacy policies before providing them with personal information.

12. Changes to this policy

We may update this policy from time to time to reflect changes in how we operate or what the law requires. The current version will always be published on this page with the date it was last updated.

13. Contact us

To ask about this policy, request access to your information, or make a complaint:

• Phone: +61 421 098 376
• Email: info@dariusremovals.com.au

See also our Terms & Conditions.